A newly revised analytics tool by Kampyle is simplifying customer service for website owners by integrating with Google Analytics to provide data on bounce rates and problems that decrease conversion.
Kampyle, a self-proclaimed “leading vendor of Online Feedback Analytics,” redesigned their software as a service (SaaS) survey tool and it now provides marketing and customer service departments more information to analyze to better meet the needs of their visitors.
The tool provides:
- Online, real-time feedback from users
- Customizable feedback forms for each page of a website
- Multi-language support for feedback forms
- Tools that help to identify why people don’t complete a shopping experience
According to an article by MediaPost, the popularity of social media has created new pressures for companies that need to maintain a positive image for their brand. Profiles on Facebook, Twitter, LinkedIn, and other networking sites, allows dissatisfied customers the power to communicate with a wide network very quickly. Kampyle’s tool gives customers another option that companies hope they utilize – fill out a feedback from and get a rapid response from someone in support, sales, or marketing.
Learn more about the Kampyle analytics tool.
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